/* ==========================================================================
   Online Hosting - Musteri Paneli 2026  |  Destek talebi + Duyurular (.tk-*)
   viewticket.tpl, ticketfeedback.tpl, announcements.tpl, viewannouncement.tpl
   Gece Mavisi tasarim dili (panel-2026.css / panel-kb-2026.css ile ayni renkler).
   ========================================================================== */
.tk{
  --tk-ink:#031326; --tk-ink2:#0a2342; --tk-blue:#0d8be8; --tk-blue-d:#0a6fc0;
  --tk-line:#e3eaf3; --tk-soft:#f6f9fc; --tk-text:#0b1f36; --tk-muted:#5b6f86;
  --tk-r:18px; --tk-shadow:0 1px 2px rgba(3,19,38,.04),0 10px 28px -16px rgba(3,19,38,.14);
  padding:6px 0 36px;color:var(--tk-text);
}
.tk *{box-sizing:border-box}
.tk a{text-decoration:none}

/* ---------- Ortak dugmeler ---------- */
.tk-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 18px;border:1px solid #d5e0ec;border-radius:11px;background:#fff;color:var(--tk-ink2)!important;font-size:13px;font-weight:800;line-height:1.2;cursor:pointer;transition:border-color .15s,background .15s,color .15s}
.tk-btn:hover{border-color:var(--tk-blue);background:#f4faff;color:var(--tk-blue-d)!important}
.tk-btn--primary{border-color:#0a5fae;background:linear-gradient(135deg,#0a7bd6,#0a5fae);color:#fff!important;box-shadow:0 10px 18px -12px rgba(13,139,232,.95)}
.tk-btn--primary:hover{border-color:var(--tk-blue);background:linear-gradient(135deg,#1597f4,#0d8be8);color:#fff!important}
.tk-btn--danger{border-color:#f0c4c6;background:#fff;color:#b3262b!important}
.tk-btn--danger:hover{border-color:#e5484d;background:#fff4f4;color:#9a1b20!important}
.tk-btn--warn{border-color:#d9930a;background:#f59e0b;color:#2b1a00!important}
.tk-btn--warn:hover{background:#e08f06;border-color:#c27803;color:#2b1a00!important}

/* ---------- Bilet baslik karti ---------- */
.tk-head{margin:6px 0 20px;border:1px solid var(--tk-line);border-radius:var(--tk-r);background:#fff;box-shadow:var(--tk-shadow);overflow:hidden}
.tk-head__top{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;padding:22px 26px;background:linear-gradient(180deg,#f6f9fc,#fff)}
.tk-head__main{display:flex;align-items:flex-start;gap:14px;min-width:0;flex:1 1 360px}
.tk-head__ic{flex:0 0 auto;width:48px;height:48px;border-radius:14px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0a2342,#031326);color:#fff;font-size:19px}
.tk-head__txt{min-width:0}
.tk-head__eyebrow{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:5px}
.tk-id{display:inline-flex;align-items:center;padding:4px 11px;border-radius:999px;background:var(--tk-ink);color:#fff;font-size:12.5px;font-weight:800;letter-spacing:.01em}
.tk h1.tk-title{margin:0;font-size:22px;line-height:1.3;font-weight:800;color:var(--tk-ink);overflow-wrap:anywhere}
.tk-head__act{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.tk-meta{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border-top:1px solid var(--tk-line);background:#fff}
.tk-meta__i{display:flex;flex-direction:column;gap:4px;padding:14px 26px;border-right:1px solid #eef2f7;min-width:0}
.tk-meta__i:last-child{border-right:0}
.tk-meta__k{display:flex;align-items:center;gap:7px;font-size:11px;font-weight:800;letter-spacing:.07em;text-transform:uppercase;color:var(--tk-muted)}
.tk-meta__k i{color:var(--tk-blue);font-size:12px}
.tk-meta__v{font-size:14px;font-weight:800;color:var(--tk-ink);overflow-wrap:anywhere}

/* Durum rozetleri: acik zemin + koyu yazi */
.tk-pill{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:999px;font-size:12px;font-weight:800;line-height:1.3;white-space:nowrap}
.tk-pill--open{background:#dcf7ec;color:#06694a}
.tk-pill--answered{background:#dbeefd;color:#0a578f}
.tk-pill--reply{background:#ece8fd;color:#46299f}
.tk-pill--hold{background:#ffefcc;color:#7a4700}
.tk-pill--closed{background:#e2e8f0;color:#1e2c3d}
.tk-prio--high{color:#b3262b}
.tk-prio--mid{color:#8f5200}
.tk-prio--low{color:var(--tk-muted)}

/* ---------- Konusma akisi (sohbet baloncuklari) ---------- */
.tk-flow{display:flex;flex-direction:column;gap:18px;margin-bottom:22px}
.tk-msg{display:flex;align-items:flex-start;gap:12px;width:100%;max-width:100%;min-width:0}
.tk-msg--staff,.tk-msg--client{align-self:stretch;flex-direction:row}
.tk-av{flex:0 0 auto;width:42px;height:42px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:15px}
.tk-msg--staff .tk-av{background:var(--tk-blue);color:#fff}
.tk-msg--client .tk-av{background:#dbe7f4;color:#27405b}
.tk-bub{flex:1 1 auto;min-width:0;padding:16px 20px;box-shadow:var(--tk-shadow)}
.tk-msg--staff .tk-bub{background:#fff;border:1px solid var(--tk-line);border-left:4px solid var(--tk-blue);border-radius:14px}
.tk-msg--client .tk-bub{background:#f3f8fe;border:1px solid #d3e4f6;border-left:4px solid #94a9c2;border-radius:14px}
.tk-bub__h{display:flex;align-items:center;justify-content:space-between;gap:8px 14px;flex-wrap:wrap;margin-bottom:10px;padding-bottom:10px;border-bottom:1px solid #e8eef6}
.tk-msg--client .tk-bub__h{border-bottom-color:#c9e0f5}
.tk-bub__who{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}
.tk-name{font-size:14px;font-weight:800;color:var(--tk-ink);overflow-wrap:anywhere}
.tk-role{display:inline-flex;align-items:center;padding:2px 9px;border-radius:999px;font-size:11px;font-weight:800;overflow-wrap:anywhere}
.tk-msg--staff .tk-role{background:#e7f3fd;color:#0a5a9c;border:1px solid #cfe6f9}
.tk-msg--client .tk-role{background:#fff;color:#27405b;border:1px solid #c4def5}
.tk-date{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--tk-muted)}
.tk-body{font-size:14.5px;line-height:1.7;color:var(--tk-text);overflow-wrap:anywhere}
.tk-body p{margin:0 0 .8em}
.tk-body p:last-child{margin-bottom:0}
.tk-body a{color:var(--tk-blue-d);font-weight:700;text-decoration:underline}
.tk-body img{max-width:100%;height:auto;border-radius:10px}
.tk-body pre,.tk-body code{font-family:Consolas,Menlo,monospace;font-size:13px}
.tk-body pre{padding:12px 14px;border-radius:10px;background:#031326;color:#e6f1fb;overflow:auto}
.tk-body blockquote{margin:0 0 .8em;padding:8px 14px;border-left:4px solid var(--tk-blue);background:rgba(255,255,255,.7);color:#2a4260}

/* Ekler */
.tk-files{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:14px;padding-top:12px;border-top:1px dashed #cfdcea}
.tk-files__t{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:800;color:var(--tk-muted)}
.tk-file{display:inline-flex;align-items:center;gap:8px;max-width:100%;padding:6px 12px;border:1px solid var(--tk-line);border-radius:10px;background:#fff;color:var(--tk-text)!important;font-size:12.5px;font-weight:700;overflow-wrap:anywhere;transition:border-color .15s,background .15s}
.tk-file i{color:var(--tk-blue);flex:0 0 auto}
a.tk-file:hover{border-color:#b9dcf7;background:#eef6fd;color:var(--tk-blue-d)!important}
.tk-file--off{opacity:.7;text-decoration:line-through}

/* Degerlendirme (yildiz) */
.tk-rate{display:flex;align-items:center;flex-wrap:wrap;gap:8px 10px;margin-top:14px;padding-top:12px;border-top:1px dashed #cfdcea;font-size:12.5px;font-weight:700;color:var(--tk-muted)}
.tk-rate .rating,.tk-rate .rating-done{display:inline-flex;gap:3px}
.tk-rate span.star{font-size:21px;line-height:1;color:#c3cfdd;cursor:pointer;transition:color .12s,transform .12s}
.tk-rate .rating span.star:hover{transform:scale(1.15)}
.tk-rate .rating-done span.star{cursor:default}
.tk-rate span.star.active{color:#f59e0b}

/* ---------- Yanit formu ---------- */
.tk-card{border:1px solid var(--tk-line);border-radius:var(--tk-r);background:#fff;box-shadow:var(--tk-shadow);overflow:hidden}
.tk-card__h{display:flex;align-items:center;gap:10px;padding:16px 24px;border-bottom:1px solid var(--tk-line);background:linear-gradient(180deg,#f6f9fc,#fff);font-size:16px;font-weight:800;color:var(--tk-ink)}
.tk-card__h i{display:inline-flex;width:30px;height:30px;align-items:center;justify-content:center;border-radius:9px;background:#e9f3fd;color:var(--tk-blue);font-size:13px}
.tk-card__b{padding:22px 24px}
.tk .form-group{margin-bottom:16px}
.tk .tk-lbl{display:flex;align-items:center;gap:7px}
.tk textarea.form-control{min-height:150px;resize:vertical;line-height:1.6}
.tk input[type=file].form-control{height:auto;padding:8px;font-size:13px;color:var(--tk-text)}
.tk input[type=file]::file-selector-button{margin-right:12px;padding:7px 14px;border:0;border-radius:9px;background:#e9f3fd;color:#0a5fae;font-weight:800;font-size:12.5px;cursor:pointer}
.tk #fileUploadsContainer .form-control{margin-top:8px}
.tk-hint{display:block;margin-top:7px;font-size:12px;font-weight:600;color:var(--tk-muted);overflow-wrap:anywhere}
.tk-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.tk-addfile{display:inline-flex;align-items:center;gap:7px;margin-top:8px;padding:7px 14px;border:1px dashed #9db3c9;border-radius:10px;background:#fff;color:#0a5fae;font-size:12.5px;font-weight:800;cursor:pointer}
.tk-addfile:hover{border-color:var(--tk-blue);background:#f4faff}

/* Kapali bilgi kutusu */
.tk-closed{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;padding:16px 22px;border-radius:14px;background:#fffaf0;border:1px solid #fde2b3;color:#6b4200;font-size:14px;font-weight:600}
.tk-closed i{color:#c27803;margin-right:8px}
.tk-closed strong{color:#4f3000}

/* Acil destek seridi */
.tk-help{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-top:20px;padding:18px 24px;border-radius:var(--tk-r);color:#fff;background:radial-gradient(500px 180px at 100% -20%,rgba(13,139,232,.5),transparent 60%),linear-gradient(135deg,#031326,#0a2342)}
.tk-help b{display:block;font-size:15px;font-weight:800;color:#fff}
.tk-help span{display:block;margin-top:3px;font-size:12.5px;line-height:1.5;color:#b9d0e8}
.tk-help a{display:inline-flex;align-items:center;gap:8px;padding:10px 18px;border-radius:11px;background:linear-gradient(135deg,#0d8be8,#0a6fc0);color:#fff!important;font-size:14px;font-weight:800;white-space:nowrap}
.tk-help a:hover{background:linear-gradient(135deg,#1597f4,#0d8be8)}

/* ---------- Memnuniyet anketi ---------- */
.tk-sum{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:22px}
.tk-sum__i{padding:14px 16px;border:1px solid var(--tk-line);border-radius:14px;background:#fff;box-shadow:var(--tk-shadow);min-width:0}
.tk-sum__k{font-size:11px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--tk-muted)}
.tk-sum__v{display:block;margin-top:5px;font-size:14px;font-weight:800;color:var(--tk-ink);overflow-wrap:anywhere}
.tk-lead{margin:0 0 18px;font-size:14.5px;line-height:1.65;color:var(--tk-muted)}
.tk-staff{margin-bottom:18px;padding:22px 24px;border:1px solid var(--tk-line);border-radius:var(--tk-r);background:#fff;box-shadow:var(--tk-shadow)}
.tk-staff__h{display:flex;align-items:center;gap:12px;margin-bottom:6px}
.tk-staff__q{margin:0 0 14px;font-size:14.5px;line-height:1.5;color:var(--tk-text)}
.tk-staff__q strong{color:var(--tk-ink)}
.tk-scale{display:grid;grid-template-columns:repeat(auto-fit,minmax(46px,1fr));gap:8px;margin:0 0 6px}
.tk-opt{position:relative;display:block;margin:0!important;cursor:pointer}
.tk-opt input{position:absolute;opacity:0;width:100%;height:100%;margin:0;cursor:pointer}
.tk-opt span{display:flex;align-items:center;justify-content:center;height:46px;border:2px solid #d5e0ec;border-radius:12px;background:#fff;color:var(--tk-ink2);font-size:15px;font-weight:800;transition:border-color .12s,background .12s,color .12s,transform .12s}
.tk-opt:hover span{border-color:var(--tk-blue);background:#f4faff}
.tk-opt input:checked+span{border-color:#0a5fae;background:linear-gradient(135deg,#0a7bd6,#0a5fae);color:#fff;transform:translateY(-1px);box-shadow:0 10px 18px -12px rgba(13,139,232,.95)}
.tk-opt input:focus-visible+span{box-shadow:0 0 0 4px rgba(13,139,232,.28)}
.tk-scale-lbl{display:flex;justify-content:space-between;gap:10px;margin:0 2px 16px;font-size:12px;font-weight:700;color:var(--tk-muted)}
.tk-state{max-width:620px;margin:20px auto;padding:34px 28px;border:1px solid var(--tk-line);border-radius:var(--tk-r);background:#fff;box-shadow:var(--tk-shadow);text-align:center}
.tk-state__ic{display:inline-flex;align-items:center;justify-content:center;width:64px;height:64px;margin-bottom:14px;border-radius:50%;font-size:26px}
.tk-state--ok .tk-state__ic{background:#dcf7ec;color:#06694a}
.tk-state--warn .tk-state__ic{background:#ffefcc;color:#7a4700}
.tk-state h2{margin:0 0 8px;font-size:19px;font-weight:800;color:var(--tk-ink)}
.tk-state p{margin:0 0 18px;font-size:14.5px;line-height:1.6;color:var(--tk-muted)}

/* ---------- Duyurular ---------- */
.tk-ann-hero{display:flex;align-items:center;gap:16px;margin:6px 0 20px;padding:22px 26px;border:1px solid var(--tk-line);border-radius:var(--tk-r);background:linear-gradient(180deg,#f6f9fc,#fff);box-shadow:var(--tk-shadow)}
.tk-ann-hero__ic{flex:0 0 auto;width:48px;height:48px;border-radius:14px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0a2342,#031326);color:#fff;font-size:19px}
.tk-ann-hero h1{margin:0;font-size:22px;font-weight:800;color:var(--tk-ink)}
.tk-ann-hero p{margin:3px 0 0;font-size:13.5px;color:var(--tk-muted)}
.tk-ann-list{display:grid;gap:14px}
.tk-ann{display:flex;gap:18px;align-items:flex-start;padding:20px 22px;border:1px solid var(--tk-line);border-radius:var(--tk-r);background:#fff;box-shadow:var(--tk-shadow);transition:border-color .15s,box-shadow .15s}
.tk-ann:hover{border-color:#b9d9f5;box-shadow:0 1px 2px rgba(3,19,38,.04),0 18px 34px -18px rgba(13,139,232,.45)}
.tk-ann__date{flex:0 0 auto;display:flex;flex-direction:column;align-items:center;justify-content:center;width:64px;padding:9px 0;border-radius:14px;background:#e9f3fd;color:#0a5fae;text-align:center}
.tk-ann__date b{font-size:22px;line-height:1;font-weight:800}
.tk-ann__date small{margin-top:4px;font-size:11px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}
.tk-ann__b{min-width:0;flex:1 1 auto}
.tk-ann__t{display:block;font-size:17px;font-weight:800;line-height:1.35;color:var(--tk-ink)!important;overflow-wrap:anywhere}
.tk-ann__t:hover{color:var(--tk-blue-d)!important}
.tk-ann__x{margin:7px 0 0;font-size:14px;line-height:1.65;color:var(--tk-muted);overflow-wrap:anywhere}
.tk-ann__x p{margin:0 0 .5em}
.tk-ann__f{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-top:14px}
.tk-ann__more{display:inline-flex;align-items:center;gap:7px;font-size:13px;font-weight:800;color:var(--tk-blue-d)!important}
.tk-ann__more i{font-size:11px;transition:transform .15s}
.tk-ann:hover .tk-ann__more i{transform:translateX(3px)}
.tk-ann__edit{font-size:12px;font-weight:700;color:#b3262b!important}
.tk-empty{padding:34px 20px;border:1px dashed #b9cde2;border-radius:var(--tk-r);background:#fff;text-align:center;color:var(--tk-muted);font-size:14px;font-weight:600}
.tk-empty i{display:block;margin-bottom:10px;font-size:26px;color:#9db3c9}
.tk-pager{display:flex;align-items:center;justify-content:center;gap:10px;flex-wrap:wrap;margin-top:22px}
.tk-pager__cur{padding:9px 16px;border-radius:11px;background:var(--tk-ink);color:#fff;font-size:13px;font-weight:800}

/* Tek duyuru */
.tk-art{border:1px solid var(--tk-line);border-radius:var(--tk-r);background:#fff;box-shadow:var(--tk-shadow);overflow:hidden}
.tk-art__h{padding:24px 28px;border-bottom:1px solid var(--tk-line);background:linear-gradient(180deg,#f6f9fc,#fff)}
.tk-art__h h1{margin:8px 0 0;font-size:24px;line-height:1.3;font-weight:800;color:var(--tk-ink);overflow-wrap:anywhere}
.tk-art__meta{display:inline-flex;align-items:center;gap:7px;padding:5px 12px;border-radius:999px;background:#fff;border:1px solid var(--tk-line);font-size:12.5px;font-weight:700;color:var(--tk-muted)}
.tk-art__meta i{color:var(--tk-blue)}
.tk-art__body{padding:26px 28px;font-size:15px;line-height:1.75;color:var(--tk-text);overflow-wrap:anywhere}
.tk-art__body h1,.tk-art__body h2,.tk-art__body h3,.tk-art__body h4{margin:1.4em 0 .5em;font-weight:800;line-height:1.3;color:var(--tk-ink)}
.tk-art__body h2{font-size:20px}.tk-art__body h3{font-size:17px}
.tk-art__body p{margin:0 0 1em;font-size:15px;line-height:1.75}
.tk-art__body a{color:var(--tk-blue-d);font-weight:700;text-decoration:underline}
.tk-art__body img{max-width:100%;height:auto;border-radius:12px;border:1px solid var(--tk-line)}
.tk-art__body ul,.tk-art__body ol{margin:0 0 1em;padding-left:1.4em}
.tk-art__body table{width:100%;margin:0 0 1em;border-collapse:collapse;display:block;overflow-x:auto}
.tk-art__body th,.tk-art__body td{padding:9px 12px;border:1px solid var(--tk-line)}
.tk-art__body blockquote{margin:0 0 1em;padding:10px 16px;border-left:4px solid var(--tk-blue);background:var(--tk-soft);color:#2a4260}
.tk-art__f{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:14px 28px;border-top:1px solid var(--tk-line);background:var(--tk-soft)}

/* ---------- Mobil ---------- */
@media (max-width:991px){
  .tk-meta{grid-template-columns:repeat(2,minmax(0,1fr))}
  .tk-meta__i:nth-child(2){border-right:0}
  .tk-meta__i:nth-child(-n+2){border-bottom:1px solid #eef2f7}
  .tk-sum{grid-template-columns:repeat(2,minmax(0,1fr))}
  .tk-msg{max-width:92%}
}
@media (max-width:575px){
  .tk-head__top{padding:18px 16px}
  .tk-head__ic{display:none}
  .tk h1.tk-title{font-size:19px}
  .tk-head__act{width:100%}
  .tk-head__act .tk-btn{flex:1 1 auto}
  .tk-meta__i{padding:12px 16px}
  .tk-msg{max-width:100%;min-width:0;width:100%}
  .tk-av{display:none}
  .tk-bub{padding:14px 16px}
  .tk-msg--staff .tk-bub,.tk-msg--client .tk-bub{border-radius:14px}
  .tk-card__h,.tk-card__b{padding-left:16px;padding-right:16px}
  .tk-actions .tk-btn{width:100%}
  .tk-help{padding:16px}
  .tk-help a{width:100%;justify-content:center}
  .tk-sum{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .tk-sum__i{padding:12px 14px}
  .tk-staff{padding:18px 16px}
  .tk-scale{grid-template-columns:repeat(5,minmax(0,1fr))}
  .tk-ann{flex-direction:column;gap:12px;padding:18px 16px}
  .tk-ann__date{flex-direction:row;gap:8px;width:auto;padding:7px 14px}
  .tk-ann__date b{font-size:16px}
  .tk-ann__date small{margin-top:0}
  .tk-ann-hero{padding:18px 16px}
  .tk-ann-hero__ic{display:none}
  .tk-art__h,.tk-art__body,.tk-art__f{padding-left:18px;padding-right:18px}
  .tk-art__h h1{font-size:20px}
  .tk-state{padding:26px 18px}
}
@media print{
  .tk-head__act,.tk-help,.tk-card,.tk-rate,.tk-closed{display:none!important}
  .tk-msg{max-width:100%}
}